Dealing with Difficult People
Duration : 60 Minutes
This course, has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).
Daniel Fay, PMP, PMI-PBA, MEng.,
Daniel Fay provides organizations around the world with a framework for business management and executive excellence. Dan has conducted programs for business managers and leaders in business analysis, project management methodologies, and leadership principles.
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There are people that seem to create roadblocks to our personal success. You cannot change others, you can only adapt, and change your own approach to dealing with these people, and these situations. If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.
In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence for dealing with those individuals and prepare for any response.
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.
This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other.
Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.
Course Objectives:
By attending this webinar you will reduce your stress when dealing with difficult people and difficult situations. Understand what your role is in the situation, and take a leadership role to change your approach, and resulting in a better relationship, and less stress
Why Should You Attend:
If you ever find yourself in stressful situations, this webinar is important for you. If there are certain people who are impacting your road to success, this webinar is critical for you.
Course Outline:
• Understand the people in your life
• Why they appear to be difficult?
• Why Bother – Reasons to Deal with this situation
• How does personality conflict contribute to the situation?
• Know how to communicate with difficult people
• What are some challenging behaviours
• Conflict Management techniques to choose from
• Stress reducing techniques that work
• Creating an action plan for immediate action
What You Get:
• Training Materials, including a How to Communicate Effectively Checklist
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points
Who Will Benefit:
• HR Professionals
• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Managers
• Project Managers
• Operation Managers and Supervisors
• Team Leaders
• HR Heads
• HR Managers
• Senior HR leaders
• Chief Learning Officer
• Directors
• Supervisors and managers at all levels as well as those wishing to become managers
Please reach us at 1-888-844-8963 for any further assistance or if you wish to register
100% MONEY BACK GUARANTEED
Refund / Cancellation policyGet In Touch
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