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Managing Workplace Conflict

Duration : 60 Minutes

This course, has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Bob Verchota, MHA, SPHR,

Bob Verchota is the owner and senior consultant for RPVerchota & Associates, a consulting firm providing services to clients who seek to align their business and employees, creating successful outcomes and excellent work environments. After 30+ years in Human Resources senior leadership roles Read more

What impact does dysfunctional conflict have on your workplace? High tensions, stress, and anxiety? Reduced effectiveness, productivity, and quality? Increased absenteeism, turnover, hostility, and possibly violence? Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved?

The dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in the US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. The conflict that results in a legal action will cost $$$’s – even if you win.

What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want? The dysfunctional conflict has a profoundly negative impact on almost every level of business. Fortunately, there are actions you can take to turn it around.

Why Should You Attend:

This program will help participants understand the dynamics of conflict management and provide useful direction on managing conflict effectively.

Course Outline:

• Learn strategies to handle conflict with confidence and poise

• Drive for harmony, reduced drama, and respectful communication

• Thirteen keys to confronting conflict constructively

• Gain perspective on your role in the conflict

• Ways managers make the conflict worse

• Four keys to confronting conflict constructively

• Thirteen major strategies to help you manage conflict

• Learn the 9 hot buttons that can inflame conflict and what to do about it

• Receive a conflict model outlining the five major options

• Dysfunctional behavior to watch out for based on your personality

• Mediating conflict – techniques when employees are at odds

• Assertive and aggressive behavior – how are they different?

What You Get:

• Training Materials

• Live Q&A Session with our Expert

• Participation Certificate

• Access to Signup Community (Optional)

• Reward Points

Who Will Benefit:

• HR Professionals


• Senior Vice President

• Vice President

• Executive Director

• Managing Director

• Regional Vice President

• Area Supervisor

• Managers

• Project Managers

• Operation Managers and Supervisors

• Team Leaders

• HR Heads

• HR Managers

• Senior HR leaders

• Chief Learning Officer

• Directors

• Supervisors and managers at all levels as well as those wishing to become managers

Please reach us at 1-888-844-8963 for any further assistance or if you wish to register

Get In Touch

Subject : Managing Workplace Conflict

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